1. Information We Collect
1.1 Information You Provide
When you make a purchase, contact us, or create an account, you may provide us with personal information such as your name, address, email address, phone number, and payment details. You also provide us with information relating to your order and delivery.
1.2 Automatic Data Collection
When you visit our website, we automatically collect data such as your IP address, the type of browser and device you are using, the pages you access, and your click history. We also collect information through cookies and similar tracking technologies.
2. How We Use Your Information
We use your personal information to process and deliver your orders, send order confirmations and shipping updates, and provide customer support whenever needed. We also use your information to improve our website and your shopping experience, manage your account if you choose to create one, and send newsletters and promotional offers if you have given us your consent to do so.
3. Legal Basis for Processing
We process your personal data because it is necessary to fulfill the contract created when you place an order. We also process certain data to comply with legal obligations such as accounting requirements. When required, we rely on your consent—for example, when sending newsletters. In some cases, we process your data based on our legitimate interest in analyzing website performance, improving our services, and preventing fraud.
4. Sharing of Information with Third Parties
We share your personal data with trusted third parties, including payment service providers such as Klarna, Stripe, or PayPal, as these companies manage your payment information securely. We also share data with our shipping and logistics partners to ensure your order reaches you, as well as IT and hosting providers who support our technical infrastructure. Additionally, analytics services such as Google Analytics may receive certain information to help us understand how visitors use our website. All third parties are required to use your data only according to our instructions and in compliance with GDPR.
5. Data Storage and Security
We store your personal data for as long as it is necessary to provide our services, comply with legal requirements, and resolve any potential disputes. We take appropriate technical and organizational measures to ensure that your information is protected from unauthorized access, loss, or misuse.
6. Your Rights
You have the right to request access to the personal data we hold about you, as well as the right to request corrections if any information is inaccurate. You may also request the deletion of your data, request that we restrict our processing of your information, or object to certain types of processing. Additionally, you have the right to request a copy of your data in a portable format and to withdraw your consent at any time, such as when unsubscribing from newsletters. To exercise any of these rights, you can contact us at [insert email address].
7. Cookies
We use cookies to remember your preferences, analyze how our website is used, improve functionality, and enable relevant advertising. When you visit our website for the first time, you will be asked to accept or decline the use of cookies.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version of the policy will always be available on our website.
9. Contact Information
If you have any questions about how Outspokn handles your personal data, you are welcome to contact us at:
Outspokn
Email: [insert]