Shipping & Delivery

 

How fast is my order shipped?

 

We pack and ship your order within 24 hours on weekdays after your order has been confirmed. Orders placed on weekends or public holidays are shipped on the next business day.

 

When does the delivery time start?

The delivery time starts once your package has left our warehouse and has been handed over to the shipping carrier.

 

Can delivery take longer?

In rare cases, delivery may take longer due to high demand at the shipping carrier or circumstances beyond our control.

 

Will I receive a tracking number?

Yes, once your order has been shipped, you will receive a tracking number by email so you can track your package.

 

Returns

 

Can I return my order?

Yes, you have the right to return your order within 14 days from the date you receive your package, provided that the items are unused and in their original condition.

 

How do I make a return?

To make a return, please contact our customer support or follow the instructions included in your package. The item must be securely packaged to avoid damage during transit.

 

Who is responsible for return shipping costs?

The customer is responsible for the return shipping costs unless otherwise stated.

 

When will I receive my refund?

Refunds are processed within a few days after we have received and approved the returned item. The refund will be issued using the same payment method used for the purchase.

 

Can I return a used item?

No, we only accept returns of items that are unused, unwashed, and in the same condition as when delivered, including original tags.

 

What if my item is defective or incorrect?

If you have received a defective or incorrect item, please contact us as soon as possible and we will assist you further.